Frequently Asked Questions

Everything you need to know about working with us

We are a direct manufacturer with 10 years of industry experience, located in [City / Province]. We have our own R&D team, production workshops and complete quality inspection system. Video tour and on-site factory visit are always welcome.

Our production base spans 8,556 square meters and is equipped with 3 fully automatic production lines. The average monthly capacity reaches 50,000 units, ensuring on-time delivery for bulk orders.

Yes. We have passed on-site certification of BSCI and ISO9001. You may contact our sales manager to obtain the latest certification documents.

For non-stock items, the minimum order quantity is 1,000 units.

After deposit confirmation and sample approval, the normal lead time is about 30 days. The exact time depends on order quantity and production schedule, and will be postponed during public holidays.

Stock samples can be delivered within 3 working days; custom samples normally take 7–10 days. The sample fee will be fully refunded once your bulk order meets our required quantity.

Our products comply with global mainstream standards. We currently hold certificates including CE, RoHS, FCC, ISO9001 and OEKO-TEX, supporting smooth customs clearance for target markets.

We implement a strict 4-step quality control process:
Incoming raw material inspection
In-process random inspection during production
Full inspection before packaging
Final random pre-shipment inspection

Credit payment is not acceptable. Our standard terms are payment before shipment or cash on delivery. Exceptions are only available if you have a trustworthy agent company in China that can provide payment guarantee after official credit verification.

Free samples are available for long-term cooperative customers. For new customers, sample fees are required, which can be deducted from the bulk order payment once an official order is placed.

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